CRM Data & Reporting Specialist (21411)

  • Salary:
    30 to 40k
  • Business Function:
    Contact Centres
  • Job family:
    Barcelona Contact Centre
  • Country:
  • Location:
    Barcelona (Contact Centre)
  • Contract:
    Permanent Full-Time
  • Closing Date:
    28 November 2019

Avis Budget Group Contact Centre is looking for a motivated CRM Data & Reporting Specialist to support the CRM Team Leader and CRM team with all reporting requirements. The key focus of the role will be to analyse and assess the ABG CRM programmes and suggest ideas, improvements or changes to optimise activity. The role must have an overall understanding of the current levels of customer activation, engagement and retention – as well as opportunities to improve this. ABG have recently migrated to Salesforce Marketing Cloud and need this role to find the best way of combining all sources of data into one, easily digestible place.

Your role will involve

  • Own the CRM data and analytics.
  • Analyse and assess the results of our email campaigns and propose new opportunities for campaign optimisation / best practice.
  • Be responsible for the extraction and uploading of manual data when required.
  • Leads customer segmentation and must support the wider team with the provision of campaign data, building and executing queries.
  • Complete regular reporting on campaign performance and database volumes.
  • Support the wider team in building out business justifications for new initiatives and inform acquisition, in-life, retention and activation strategies.
  • Ensure all business reporting is up to date, documented and recorded.
  • Must be able to support ad hoc requests from Head Office or specific local marketing teams.
  • May be required to support with Quality Assurance (QA) during peak periods.

We want you to have:

  • Experienced analyst and data expert
  • Highly competent Excel user
  • Knowledge of APIs
  • Salesforce Marketing Cloud experience a bonus
  • English speaking
  • Critical thinker
  • Excellent communicator
  • SQL/SAS experience
  • Experience with Adobe Analytics or similar

We offer:

  • Competitive salary
  • Permanent contract
  • Flexible working hours
  • Posibility to work from home some days
  • Wellness and fun activities
  • Colectivos VIP discounts and rental car discounts
  • Excellent, dynamic and multicultural environment in Barcelona World Trade Centre
  • Ticket restaurant after one year in the company

This role offers a career-defining opportunity to join a successful and fast growing EMEA business and helps to shape and build a function that delivers tangible business improvement across a complex European organisation. If you want to GO somewhere in your career, Avis Budget Group is the place to be, apply now!

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Barcelona (Contact Centre)
Avis Budget Group Contact Centre EMEA, S.A., Moll de Barcelona s/n, Edificio Norte, Barcelona, Spain, 08039
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