Customer Service Experience and Sales Manager (09590)

  • Salary:
    Competitive salary and benefits
  • Business Function:
    Corporate Functions
  • Job family:
    Performance Excellence
  • Country:
    New Zealand
  • Location:
    Christchurch Airport
  • Contract:
    Permanent Full-Time
  • Closing Date:
    30 April 2018

Our Company

We don't just rent cars. We're changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, Payless and Apex – we're leading the way for the global mobility industry.

We're continually harnessing the latest technology to develop integrated products and services that will offer entirely new travel possibilities with more convenience and flexibility than ever before.

We're looking for the very best talent to join us, and in return we offer a fast-paced and collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything we do.

Your Opportunity

As a Customer Experience and Sales Manager, you will be instrumental in the success of our business!

This game-changing position will give you the opportunity to utilise your skills as a trainer/mentor/coach and partner with local and area leaders to deliver sales and service strategies!

Your key responsibilities will be to:

  • Demonstrate full understanding of effective customer service and sales concepts
  • Consult, train, mentor and coach local managers and agents in areas such as sales performance issues and overall sales effectiveness and customer service behaviours
  • Partner with local managers to identify and analyse areas of sales opportunities for products and/or services and make recommendations on training plans and programs to enhance knowledge and skills
  • Develop and maintain up-to-date training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials and other resources
  • Facilitate classroom size training/presentations and effectively and efficiently coach employees of specific sales techniques
  • Coach one-on-one and hold individuals accountable for results and prove timely and specific feedback to improve performance

Role Requirements

To be successful in this position you will have:

  • Natural ability to build trusting relationships with people and champion/influence change
  • A proven ability to work effectively with pace in a results-driven retail and/or contact centre environment
  • An effective, engaging and creative coaching style with the knowledge of how to get the best out of people
  • An understanding of service based sales behaviours and have a personal track record of sales performance
  • An organised, self-disciplined and flexible approach with start times and work locations
  • Experience in delivering training material in a classroom environment in a powerful and informative way
  • Have the flexibility to travel throughout the South Island (70% of role)
  • Have a clean full NZ Drivers licence

Culture & Benefits

  • We are committed to helping you develop your talents and skills, supporting you every step of the way.
  • In your first few months, you'll be given intensive training and empowered to take responsibility and develop a world-class high performing sales team!
  • In addition to a competitive salary, a fully maintained company vehicle, mobile phone, laptop and product discounts, you'll get the opportunity to participate in a sales incentive scheme.

If you want to GO somewhere in your career, click Apply Now today.

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Christchurch Airport
76 Orchard Road, Burnside, Christchurch, Christchurch 8053, New Zealand, 8053
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