Customer Service Representative (16465)

  • Salary:
    Hourly + Incentive + Benefits + Discounts
  • Business Function:
    Rental Stores
  • Job family:
    Customer Service Agent
  • Country:
    New Zealand
  • Location:
    SI Nelson Airport
  • Contract:

About Us

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry, with 11,000 rental locations in 180 countries.

Apex Car Rentals is a New Zealand success story that has developed from its small beginnings in Christchurch to become the country’s largest home grown car rental company. The brand has been built around doing things ‘the Kiwi way’ and providing customers with exceptional service and respecting the different cultures we work with every day.

The Role

  • Engage with our customers face to face and over the phone to provide an excellent customer experience
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles
  • Due to the nature of our industry, shifts may include evenings, weekends and public holidays.

Our people take time with each customer to help familiarise them with driving in New Zealand, the driving times, road rules, and the must-see attractions they’ll find along the way. It’s this personal touch that gave us the ‘Most Satisfied Customers’ award four years in a row from 2014 to 2017.

Based at our Nelson Airport branch, this will be offered as a casual role, for 0 - 40 hours per week as required. The hours will be between 7am and 6pm, across 7 days.

Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Able to listen & identify opportunities to provide extra products/services
  • Have the drive, passion and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, 'no task is too big or too small' approach
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence

On Offer

  • Increase your earning potential with our incentive scheme
  • Discounts within Avis Budget Group and our partners
  • Full training for you to achieve your goals & reach your potential
  • Stepping stone to NZ-wide & global opportunities to build your career with Avis Budget Group
  • Free parking onsite
  • Uniform provided
  • Join a leading brand within travel & tourism
  • Be valued in a team where achievements are celebrated
  • Great team environment, close knit & collaborative
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones


If you want to GO somewhere in your career, apply today!

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SI Nelson Airport
Terminal Building, Trent Drive, Nelson, New Zealand, 7011
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