Workforce Management Real Time Analyst (19783)
- Salary:Competitive compensation package
- Business Function:Support Centres
- Job family:OneIT
- Location:HUN - Budapest - Budapest
- Contract:Permanent Full-Time
Workforce Management Real Time Analyst
Responsible for ensuring effective and efficient Workforce Management operations by forecasting resource requirements, overseeing resource utilisation and Voice / Non-Voice flows through the use of resource planning systems. By doing this, the job holder is responsible for managing the effective allocation of resource in the required area of the BSC. Good understanding of the underlying process and telephony & Watson system is necessary for the role.
The role requires the job holder to contribute to complex analyses on the WFM area and strongly participate in the further implementations and the strengthening of the Workforce management system.
University or College degree, preferably in business management studies